Do Your Clients Travel First Class?

Levels of client expectations are ever increasing and especially so when professional trusted advisers are engaged to solve problems for their clients. So, what experience do your clients have whilst you are acting on their behalf? To use the analogy of flying, does...

Busting the Top 3 File Review Myths

Busting the Top 3 File Review Myths Love them or loathe them, file reviews for law firms are here to stay.  And irrespective of opinion, Outcome 7.8 requires that you have a system for supervising clients’ matters, to include the regular checking of the quality of...

Solicitors… How To Stop Client Complaints Now!

Solicitors… How To Stop Client Complaints Now! Irrespective of the numerous regulatory measures put in place by The SRA, client complaints are sadly still increasing. Many articles and The Press refer to “managing complaints more effectively”.  Wouldn’t it be...